fb99 Privacy Policy

This Privacy Policy applies to the fb99 online betting and casino platform accessible at fb-99.lat and all associated pages, features, and services available to registered players. References to "fb99", "we", "us", or "our" throughout this document refer to the fb99 platform and its operating entity.

This Policy applies to all personal data collected from individuals who visit the fb99 website, register a player account, make deposits or withdrawals, contact the support team, participate in promotions, or otherwise interact with the fb99 platform. It covers data collected through the platform itself, through correspondence with the support team, and through payment processing partners including bKash, Nagad, Rocket, and Upay.

This Privacy Policy should be read alongside the fb99 Terms & Conditions, which govern the overall relationship between fb99 and registered players. In the event of any conflict between this Policy and the Terms & Conditions on the subject of data handling, this Privacy Policy shall prevail.

fb99 collects the following categories of personal data from players, depending on the nature of the interaction:

fb99 does not collect sensitive personal data such as health information, political opinions, or biometric data beyond what is strictly required for identity verification purposes. Where identity document images are collected, they are processed solely for the purpose of age and identity verification and are not used for any other purpose.

fb99 collects personal data through the following methods:

• Direct collection: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact the support team, or respond to a survey or promotion.
• Automated collection: Technical and usage data collected automatically when you access the fb99 platform, including through cookies, session tracking, and server logs. This data is collected to maintain platform security and improve the user experience.
• Third-party collection: Data received from payment service providers including bKash, Nagad, Rocket, and Upay when you initiate a transaction; from identity verification service providers when your documents are submitted for KYC; and from fraud prevention and security monitoring services.

fb99 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help fb99 maintain session state, remember login status, and analyse platform usage. You may configure your browser to reject cookies, but doing so may affect the functionality of certain platform features.

fb99 uses the personal data it collects for the following purposes, each of which is supported by a lawful basis:

• Account administration: To create, manage, and maintain your fb99 player account, including processing deposits and withdrawals in BDT and crediting winnings to your balance.
• Identity and age verification: To verify that you are aged 21 or above and that your identity matches the information provided at registration. This is a mandatory requirement for all fb99 accounts.
• Transaction processing: To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records associated with your account.
• Customer support: To respond to your queries, complaints, and requests submitted via live chat or email, and to maintain records of support interactions for quality and compliance purposes.
• Security and fraud prevention: To monitor account activity for signs of unauthorised access, multi-accounting, match-fixing, money laundering, or other prohibited conduct as defined in the fb99 Terms & Conditions.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, to implement responsible gaming tools such as deposit limits and self-exclusion at the player's request, and to reach out to players who may benefit from support resources.
• Legal and regulatory compliance: To comply with applicable anti-money laundering obligations, to respond to lawful requests from law enforcement or regulatory authorities, and to maintain records required by applicable law.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and content of the fb99 platform.
• Marketing communications (where consent is given): To send you information about promotions, bonuses, and new features on the fb99 platform. Marketing communications are sent only to players who have opted in and may be unsubscribed at any time.

fb99 does not use personal data for automated decision-making that produces significant legal effects on players, except where required by fraud prevention and anti-money laundering systems, in which case a human review process is available upon request.

fb99 does not sell, rent, or trade your personal data to third parties. Your data may be shared only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive transaction-specific data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations in Bangladesh.
• Identity verification providers: Third-party KYC service providers receive copies of identity documents and related data solely for the purpose of verifying your identity and age. These providers are contractually bound to process data only for the stated purpose and to maintain appropriate security standards.
• Fraud prevention and security services: Aggregated behavioural and technical data may be shared with security service providers to identify and prevent fraudulent activity, multi-accounting, and money laundering on the fb99 platform.
• Legal and regulatory authorities: fb99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or pursuant to a lawful order. fb99 will notify affected players of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all assets of the fb99 operating entity, player data may be transferred to the acquiring party as part of that transaction. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

All third-party service providers that receive personal data from fb99 are required to maintain appropriate technical and organisational security measures and to process data only in accordance with fb99's written instructions.

fb99 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect player data against unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption: All data transmitted between your device and the fb99 platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar when accessing fb-99.lat.
• Encryption at rest: Sensitive data stored in fb99's systems, including identity documents and financial records, is encrypted at rest using strong encryption standards.
• Access controls: Access to player data within fb99's internal systems is strictly limited to authorised personnel who require access to perform their specific job functions. All access is subject to role-based access controls and is logged.
• Security monitoring: fb99's platform is monitored continuously for suspicious activity, intrusion attempts, and anomalous access patterns. Security incidents are investigated promptly and, where required, players and relevant authorities will be notified.
• Password security: Player account passwords are stored in hashed form. fb99 will never ask you to provide your password via live chat, email, or any other communication channel. If you receive such a request, treat it as fraudulent and report it to the support team immediately.

While fb99 implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying fb99 immediately if you suspect your account has been compromised.

fb99 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve disputes. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of the account and updated as necessary to reflect current information.
• Account data following closure: Retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum of five years in accordance with financial compliance requirements.
• Identity verification documents: Retained for the duration of the account and for five years following closure. Documents are securely deleted upon expiry of the retention period.
• Support communications: Live chat transcripts and email correspondence with the support team are retained for three years for quality assurance and dispute resolution purposes.
• Marketing consent records: Records of consent to receive marketing communications are retained for as long as the consent is active and for two years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for analytical purposes.

As a registered fb99 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the fb99 support team via live chat or by email at [email protected]. All requests will be acknowledged within 48 hours and fulfilled within 30 calendar days, subject to identity verification.

• Right of access: You have the right to request a copy of the personal data fb99 holds about you. This includes account data, transaction history, and any identity documents submitted during KYC.
• Right to rectification: If any personal data held by fb99 is inaccurate or incomplete, you have the right to request that it be corrected. Changes to core identity data may require re-submission of verification documents.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations. Note that data required for anti-money laundering compliance cannot be deleted before the applicable retention period has elapsed.
• Right to restriction of processing: You may request that fb99 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to withdraw consent: Where processing is based on your consent — for example, the receipt of marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes. Upon receiving such an objection, fb99 will cease processing your data for marketing without undue delay.

fb99 will not charge a fee for exercising any of the above rights in normal circumstances. If a request is manifestly unfounded, repetitive, or excessive, fb99 reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided.

fb99 uses cookies and similar technologies on the platform to provide essential functionality, maintain session security, and understand how players use the platform. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help prevent cross-site request forgery attacks. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which pages are most visited, and how long sessions last. This data helps fb99 improve the platform experience. Analytics data is not linked to individual player identities.
• Preference cookies: Store your platform preferences such as language settings and display options so that they are retained across sessions.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, manage, and delete cookies stored on your device. Please note that disabling essential cookies will prevent you from accessing your fb99 account.

fb99 does not use third-party advertising cookies or track player behaviour across external websites for retargeting or advertising purposes.

The fb99 platform is strictly for adults aged 21 and above. fb99 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the fb99 registration and KYC process, and accounts found to belong to underage individuals will be immediately suspended and all associated data will be handled in accordance with applicable law.

If fb99 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, the relevant account will be closed, all bets will be voided, all deposits will be returned to the originating payment method where possible, and all personal data associated with the account will be deleted without undue delay.

If you are a parent or guardian and believe that your child has registered an account with fb99, please contact the support team immediately via live chat or at [email protected] so that the matter can be addressed promptly.

fb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services offered on the platform. The effective date at the top of this document will always reflect when the current version came into force.

Where changes are material — meaning they significantly affect how your data is used or the rights available to you — fb99 will notify registered players via a notice displayed on the platform and, where appropriate, by email to the address associated with your account. We recommend reviewing this Privacy Policy periodically to stay informed of how your data is being handled.

Continued use of the fb99 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb99 handles your personal data, please contact the fb99 support team through any of the following channels:

• Live chat: Available 24/7 directly on the fb99 platform. This is the fastest way to reach the support team for privacy-related queries.
• Email: [email protected] — responses are provided within 1 hour during peak hours (Bangladesh Standard Time, BST UTC+6) and within 24 hours at all other times.

When submitting a privacy-related request by email, please include your registered username and the mobile number associated with your fb99 account so that the support team can verify your identity before processing your request.

Last reviewed and effective: 1 January 2026.