Player Safety First

Responsible Gaming
at fb99

fb99 is fully committed to providing a safe, fair, and controlled gaming environment for all players in Bangladesh. We believe that betting should remain a source of entertainment — never a source of distress. This page outlines the tools, policies, and resources available to help you stay in control.

21+ Only Deposit Limits Self-Exclusion Time-Out Tools 24/7 Support

Our Commitment to You

At fb99, responsible gaming is not a box-ticking exercise — it is built into every layer of how the platform operates. From mandatory age verification to voluntary self-exclusion, every tool on this page is available to every registered player, free of charge, at any time.

Mandatory Age Verification

Every fb99 account must complete identity and age verification before any withdrawal is processed. Players must be 21 years or older to register and play. Documents submitted during KYC are cross-checked against National ID and passport records to prevent underage access at every stage.

Flexible Deposit Limits

fb99 allows players to set daily, weekly, or monthly deposit limits on their accounts at any time. Once a limit is set, it takes effect immediately and cannot be increased for a 48-hour cooling-off period — giving you a genuine pause before changing your spending boundaries.

Self-Exclusion Programme

If you feel that gambling is becoming difficult to control, fb99 offers a self-exclusion option that closes your account for a defined period — ranging from 30 days to permanent exclusion. During self-exclusion, login access is suspended and all marketing communications are stopped immediately.

Session Time-Out

Players can set a session time-out that automatically logs the account out after a chosen duration — for example, after 1 hour, 2 hours, or 4 hours of continuous play. This tool is designed to encourage natural breaks and reduce the risk of extended uninterrupted gambling sessions.

Loss Limit Controls

In addition to deposit limits, fb99 supports voluntary loss limits that cap the total amount a player can lose within a set time window. Once the loss threshold is reached, further betting is paused until the time window resets, protecting your balance and your peace of mind.

Reality Check Reminders

fb99's reality check feature sends in-session notifications at regular intervals showing how long you have been playing and your net session result. These reminders are designed to keep you informed and grounded, helping you make conscious decisions about whether to continue or stop.

How to Use fb99's Safety Tools

All responsible gaming tools are accessible directly within your fb99 account settings. No request form is required for most tools — they can be activated instantly. The steps below explain how each feature works in practice.

01
Setting a Deposit Limit

Log in to your fb99 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in BDT and confirm. The limit activates immediately. To increase a limit, a mandatory 48-hour review period applies before the change takes effect.

Instant Activation
02
Activating a Time-Out

Go to Account Settings → Responsible Gaming → Time-Out. Select a break duration: 24 hours, 48 hours, 7 days, or 30 days. During the time-out window your account is inaccessible for betting, deposits, and withdrawals. Winnings already confirmed remain in your balance until the time-out expires.

Instant Activation
03
Requesting Self-Exclusion

Contact the fb99 support team via live chat or email at [email protected] and request self-exclusion. Specify the duration: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent. The account is closed within 1 hour of the confirmed request. Permanent exclusion cannot be reversed.

Via Support Team
04
Enabling Reality Checks

In Account Settings → Responsible Gaming → Reality Check, choose a notification interval (15, 30, or 60 minutes). Each reminder shows your total session time, total bets placed, and net result for the current session. You can choose to continue playing or log out directly from the notification prompt.

Instant Activation
05
Setting a Loss Limit

Navigate to Account Settings → Responsible Gaming → Loss Limits and define the maximum BDT amount you are comfortable losing within a 24-hour, 7-day, or 30-day window. When the limit is reached, all real-money betting is paused automatically until the window resets at its scheduled time.

Instant Activation
06
Contacting the Support Team

If you are experiencing distress related to gambling or you believe a family member's account needs to be reviewed, contact the fb99 support team 24/7 via live chat on the platform or by emailing [email protected]. All responsible gaming requests are treated with the highest priority and full confidentiality.

24/7 Available

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in yourself. The following self-assessment questions are based on widely recognised responsible gaming frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to use fb99's self-exclusion tools or contact our support team for guidance.

Quick Self-Assessment

Honest answers take less than two minutes.

Q1
Do you find yourself betting more money than you originally planned to spend in a session?
Q2
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Q3
Do you gamble to try to recover money you have previously lost — sometimes called "chasing losses"?
Q4
Has gambling caused arguments, stress, or financial difficulties in your household or relationships?
Q5
Do you feel restless, irritable, or anxious when you are unable to gamble for a period of time?
Q6
Have you borrowed money, sold possessions, or missed bill payments in order to fund gambling?
Q7
Do you spend more time thinking about gambling than about work, family, or personal responsibilities?

Warning Signs to Watch For

Problem gambling rarely announces itself clearly. Being aware of the following warning signs — in yourself or in someone you know — can make a meaningful difference. Early awareness leads to earlier intervention and better outcomes.

Financial Warning Signs
  • Unexplained shortage of money despite regular income
  • Secretive about financial situation or account activity
  • Borrowing money without clear explanation of purpose
  • Unpaid bills or sudden withdrawal of savings
  • Asking friends or family for emergency loans frequently
Behavioural Warning Signs
  • Withdrawing from social events or family activities
  • Mood changes linked to gambling wins or losses
  • Preoccupation with betting odds, results, or next session
  • Gambling late at night or for unusually long sessions
  • Denying or minimising how much time is spent gambling
Remember
Recognising the signs early is a sign of strength, not weakness. fb99's support team is available 24/7 and all conversations about responsible gaming are treated with complete confidentiality. There is no judgement — only practical help. Gambling should be enjoyable. If it stops being enjoyable, please reach out.
fb99's Responsible Gaming Pledge

fb99 pledges to never market to players who have self-excluded, to never offer bonuses designed to encourage chasing losses, and to always prioritise player wellbeing over short-term revenue. Every member of the fb99 team receives responsible gaming awareness training so that the entire platform reflects these values.

No marketing to self-excluded players 21+ mandatory verification Instant deposit limit activation Permanent exclusion available 24/7 dedicated support
21+ Age Policy
The fb99 platform is strictly for players aged 21 and above. This requirement is enforced at registration via National ID or passport verification. Any account found to belong to an individual under 21 will be immediately suspended, all bets will be voided, and all deposits will be returned to the originating bKash, Nagad, or Rocket wallet. If you believe a minor has accessed the fb99 platform, contact support immediately at [email protected].

Get Help When You Need It

You are never alone. Whether you want to set limits, take a break, or simply talk to someone about how gambling is affecting your life, fb99's support team and the following resources are available to help right now.

fb99 Live Chat

The fastest way to activate any responsible gaming tool or speak to a trained support agent. Available 24/7 directly on the fb99 platform. Response time is typically under 2 minutes. All conversations are strictly confidential.

Support Email

Send a responsible gaming request or a self-exclusion request to [email protected]. Include your registered username and mobile number. All responsible gaming emails are prioritised and acknowledged within 1 hour during peak BST hours.

Platform Self-Help Tools

All limit-setting, time-out, and reality check features are available directly in your account settings without needing to contact support. You are in full control at all times. Changes to limits are logged and take effect immediately or after the required cooling-off period.

Explore fb99 Responsibly

Now that you are familiar with fb99's responsible gaming tools and commitment, feel free to explore the platform — cricket betting, live casino games, and 500+ certified slots, all in BDT. Play within your means and enjoy every session.

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21+ only. Please gamble responsibly. If gambling is affecting your life, use the tools on this page or contact our support team.